Reliable Auto Repair Shop in Franklin, NC
ASE Master-Certified Technicians ~ State-of-the-Art Diagnostic Software
Repairs Include 36Y/36K-Mile Nationwide Warranty
4444 Reviews
Customer Stories
Our Reviews Speak for Themselves
by Eileen Berndt
"It is always a pleasure to do business with you. The staff is polite and always smiling. I feel they genuinely care for me as a customer and as a person. Every action or recommendation is backed up by proper documentation/justification (photos and/or explanation). I don't feel they try to oversell or cheat me for the business. Thank you for genuinely caring for your customers... and for always having chocolates, water/soda, coffee in the lobby."
by Brandon Stark
"I've used this shop about four times in the last few months for different cars and different issues. The owner Tyler has always been easy to work with and accommodating getting the cars on his schedule. I'm happy with all the worked performed. The shop is clean, professionally run, and the pricing is fair. I highly recommend them."
by Bear The Pleiadian
"I recently moved up to Franklin about five months ago, my best friend of 50 years had moved up here a year and a half before me and used new life automotive and gave them a great Review.
I was recently there for a oil change and tire rotation, and they also pointed out 2 other minor situations. They were very professional and did a great job. I would highly recommend them!"
Top-Performing Carfax Shop
A Bit About Us
Welcome to New LIFE Automotive
Auto Services You Can Trust in Franklin
New LIFE Automotive in Franklin, NC, is a trusted family-owned auto repair shop offering reliable service for all makes and models. Backed by a 36-month/36,000-mile warranty, our ASE and ASE Master Certified technicians provide expert care using state-of-the-art equipment in our fully staffed, 10-bay facility. From diagnostics and brake repair to A/C and transmission services, we handle it all with precision and attention to detail.
Our Story: Building Trust and Excellence at New LIFE Automotive
Founded by Tyler Watchorn, an L1 Advanced Certified Master Technician, in 2015, New LIFE Automotive began in Tyler’s home garage and later expanded into a two-bay shop as demand grew. In 2018, Tyler and his father, Rick, purchased the current location at 354 E Main St., Franklin, NC, solidifying their commitment to serving the local community. With Rick managing administrative duties and DeAnne handling secretary and sales roles, the shop quickly earned a reputation for trust and quality.
The team expanded strategically in 2019 with the addition of technician Tyler Stelline and David Henson as sales and service manager. In 2020, Logan McCoy, a master technician, joined the team, bringing advanced expertise to the shop.
In 2021, David became a partner and shop foreman, and the business welcomed Michael Madden to support its growth. The team grew again in 2022, and in 2023, Taylor York joined the general services department, while Jesse Ramirez became a bilingual service advisor. In 2024, Nolan Stone joined the team as a general service technician, further strengthening our commitment to high-quality service.
With a focus on staff development, cutting-edge tools, and exceptional customer care, New LIFE Automotive continues to be Western North Carolina’s preferred independent auto shop, delivering first-class service every day.
What We Do
Automotive Services
Reliable Car Maintenance, Diagnostics and Repairs in Franklin, NC
Modern vehicles rely on complex computer systems, making accurate diagnostics essential for pinpointing issues quickly. Our advanced diagnostic tools detect problems early, preventing costly repairs and unexpected breakdowns. Trust our expert technicians to keep your car running efficiently and safely.
Regular oil changes are the foundation of a healthy engine, preventing excessive wear and ensuring smooth performance. Fresh oil lubricates critical components, reduces heat buildup, and extends your engine’s lifespan. Stay on top of maintenance with our quick and professional oil change service.
Your vehicle’s braking system is crucial for safety, and worn brakes can compromise stopping power. Our expert technicians inspect, repair, and replace brake components to prevent accidents. Don’t ignore squeaking or grinding—schedule a brake service today for peace of mind on the road.
Guiding Principles
Our Philosophy
Our Commitment to Trust, Excellence, and Customer Care
At New LIFE Automotive, we are committed to providing more than just exceptional auto repair services—we strive to create an experience built on trust, excellence, and care. Our philosophy is guided by three core values that define who we are and what we stand for as a trusted name in automotive care.
Honesty and Transparency
We prioritize open communication to ensure you feel informed and confident about your vehicle’s care. Trust is the foundation of everything we do, and we work hard to maintain it with every service.
Technical Excellence
Our ASE-certified technicians use state-of-the-art tools to deliver precise and reliable repairs. We’re committed to staying ahead with advanced training and cutting-edge equipment.
Customer-Centric Care
We focus on building lasting relationships by listening to your needs and offering tailored solutions. With programs like New Life Rewards, we aim to save you money while enhancing your vehicle’s performance.
Why Choose Us
Our Amenities and Benefits
Top Reasons to Trust Your Car with Us in Franklin, NC
01
ASE Certified Technicians
02
Convenient
Location
03
36-Month/36,000
Mile Warranty
04
Free Shuttle
Service
05
After Hours
Pick-up/Drop-off
06
Service All
Makes and Models
07
Accurate Diagnosis and Repair
08
Quality You
Can Rely On
Brands We Work On
Quality Domestic, Asian and European Service
Vehicle Car Care Specialists in Franklin, NC
No matter what you drive, New LIFE Automotive has you covered. Our skilled technicians have the expertise to handle all vehicle makes and models, including European brands like BMW, Audi, and Mercedes; Asian brands like Toyota, Honda, and Nissan; and all domestic makes. With our advanced tools and training, we provide comprehensive care tailored to your vehicle's unique needs.
Whether you need routine maintenance or complex repairs, we’re equipped to handle it all. From cutting-edge diagnostics for luxury vehicles to reliable repairs for your everyday car or truck, our services are designed to keep your vehicle running at its best. Trust New LIFE Automotive for expert care no matter what you drive.
Tips & News
Car Care Blog
Expert Tips and Insights for Your Vehicle Care
Questions & Answers
Frequently Asked Questions
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Do you offer a warranty?
Yes! Our services are backed by a TechNet 3-year/36,000 Mile Warranty, so you drive away fully confident in the work done on your vehicle. Please feel free to reach out and speak to someone on location for more information.
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What is Preventive Maintenance?
Great question! Preventative maintenance is a proactive approach to maintaining equipment and systems in order to prevent breakdowns and costly repairs. It involves regularly scheduled inspections, cleanings, and replacements to ensure optimal performance and extend the lifespan of equipment. This results in increased efficiency, reduced downtime, and cost savings.
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What is an ASE Master Certification Technician?
An ASE Master Certified Technician is a professional who has passed comprehensive tests in various automotive repair specialties. This certification, issued by the National Institute for Automotive Service Excellence, signifies a high skill level and broad knowledge in vehicle maintenance and repair.
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What is a DVI?
A Digital Vehicle Inspection (DVI) is a comprehensive assessment of a vehicle’s health using digital tools. It allows technicians to send real-time updates, photos, and recommendations to vehicle owners, ensuring transparency and fostering trust in automotive maintenance and repair services.
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What are OEM auto parts?
OEM auto parts are components made by the original equipment manufacturer of a vehicle. They match those that came with the vehicle when it was new, ensuring compatibility and reliability. These parts typically offer higher quality and come with a warranty.
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How often should I change my oil?
The frequency of oil changes hinges on your vehicle’s make, model, and usage patterns. Generally, modern cars require an oil change every 5,000 to 7,500 miles. However, consult your owner’s manual or a professional mechanic for tailored advice, ensuring optimal vehicle performance and longevity
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What is the Right to Repair Act?
The Right to Repair Act advocates for granting consumers and independent repair shops access to necessary manuals, tools, and parts to repair electronics and vehicles, aiming to reduce costs and extend the lifespan of products. It is a vital component to what allows us (and you) the ability to have choices on how your vehicle is serviced.
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Are you hiring?
We’re excited to connect with individuals passionate about auto repair and customer service. Contact us to learn more about potential opportunities to join our team!
Come See Us
Trusted Auto Repair Shop Near Me
Our Skilled MECHANICS Provide Quality AUTO Repair SERVICES in Franklin, NC
Nestled in the charming town of Franklin, New LIFE Automotive is your trusted destination for expert auto repair and maintenance services. With our ASE and ASE master-certified technicians and a 36-month/36,000-mile warranty, we proudly serve vehicles of all makes and models, including European, Asian, and domestic brands. Our location is easily accessible to residents in Franklin and the surrounding areas, ensuring top-quality care for drivers throughout the region.
Cities and Towns We Serve:
- Highlands
- Otto
- Scaly Mountain
- Cowee
- Cullasaja
- Cartoogechaye
- Sylva
- Dillsboro
- Webster
- Cashiers
- Glenville
- Brevard
- Cherokee
- Bryson City
- Robbinsville
- Almond
- Lake Toxaway
- Murphy
- Sapphire
- Waynesville
- Hazelwood
- Clyde
- Andrews
- Nantahala
Services
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